Shipping Info

All items are sold ready to ship from the Cowichan Valley on Vancouver Island, Canada.

NORTH AMERICAN wide Shipping via Canada Post.

SHIPPING COSTS- Shipping costs are in Canadian Dollars and best estimated to cover the cost of shipping. If in the end the shipping fees paid are over by more than a few dollars, a refund of the difference will be issued.  Shipping costs within Canada are based on regions/ how far it will be traveling across Canada coming from the West Coast, Vancouver Island. 

 

SHIPPING WITHIN CANADA - *CAN Dollars - 1st item $15.00-$20.00, any additional items $2.25-$3.50 each


SHIPPING TO THE US - *CAN Dollars - 1st item $25.00, any additional items $5 each

LOCAL PICK UPS- Free contactless Local pick-up is an option at checkout for those in and near Duncan B.C., just select Customer Pick-Up at checkout to waive the shipping fees. Customer will be contacted to arrange a time and for location info.

All packages are sent with tracking numbers and parcel insurance. 

**********LONGER SHIPPING TIMES DURING THE HOLIDAY SEASON********

Order will be shipped within 5-14 business days. Longer for US bound parcels, US Customs processing time dependent.

*US customers are responsible for any additional costs related to customs or duties.

**Double check you've input the correct mailing address. If you have made an error in your mailing address, contact me right away by email, ceramicsbyjenny@gmail.com to correct it. The customer is responsible for the costs associated with providing inaccurate mailing addresses; the initial shipping fee, return to sender fee & ship again fees (if you wish to resend). Needless to say its expensive and a hassle, so lets avoid that by double check those addresses please!

Please see Return Policy for Damaged During Shipping or Lost or Stolen Packages.